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Become a monthly donor and help eliminate chronic homelessness |
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Operation Alternative
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Urban Pathways received the contract for Operation Alternative, an outreach and referral
program at the Port Authority Bus Terminal in April 1997. The program is located
on "Old Taxi Road" between 40th and 41st Streets in the South Wing of the Terminal.
Homeless individuals and families are self-referred and/or escorted by the Port Authority police,
seven days a week from 7:30 AM until 11:30 PM.
Operation Alternative has historically played a principal role in outreach at the Bus Terminal
and continues to consider outreach its major responsibility. Staff in the office
conduct preliminary assessments and crisis intervention, and arrange referrals to a wide spectrum
of service providers with whom Urban Pathways has long-standing linkages. Referrals
are frequently made to Urban Pathways own drop-in centers for discrete services, or for further
assessment and continuing engagement leading to comprehensive case management services.
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Services
- Outreach to the homeless in and around the Port Authority Bus Terminal
- Referrals to shelters, drop-in centers, detox/rehab programs, psych outpatient programs, entitlement and other community agencies
- Provide hygiene kits
- Provide emergency food and clothing
- Engage in crisis intervention and contact EMS, when needed
- Transportation
- Safe Haven Placements
- Case Management
- Linkage to DHS Traveler's Assistance Program (TAP)
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Client Demographics
| | Age
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| | 18-30 | 19.3% |
| | 31-40 | 21.4% |
| | 41-50 | 25.7% |
| | 51-60 | 10.5% |
| | 61+ | 4.2% |
| | Unknown | 18.9% |
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| | Diagnosis
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| | Mental health condition only | 16% |
| | Substance abusers only | 30% |
| | Mentally ill and substance abuse | 20% |
| | Unknown or None | 34% |
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Notable Recent Year-Long Accomplishments
- Placed 17 clients into safe haven programs
- Placed 18 clients into transitional residential programs
- Served 3,775 clients
- Contacted 6,158 individuals during outreach
- Engaged 3,572 people into either accepting services or information about the outreach program
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Partnerships
- The Port Authority of New York & New Jersey
- Robin Hood Foundation
- Port Authority of New York & New Jersey Police
- BRC Reception Center
- Midtown Community Court
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