SENIOR STAFF BIOGRAPHIES
Frederick Shack, LMSW
Chief Executive Officer
Mr. Shack joined Urban Pathways, a not-for-profit, social service and supportive housing organization serving homeless adults in the New York Metropolitan Area, in January 2005 as Executive Director. Mr. Shack was a founding member and past president of Homeless Services United, a coalition of agencies serving homeless New Yorkers. Prior to joining Urban Pathways, Mr. Shack spent 14 years at HELP USA. His last position at HELP was Senior Vice President of Client Services and Public Policy.
Mr. Shack holds an MSW and BA in psychology from Rutgers University. He is currently the Vice-Chair of the Board of the Human Services Council of New York, Vice-Chair of the Board of the Supportive Housing Network of New York and a member of the Board of the Homeless Services United as well the Board of the NASW-NYC chapter. In addition he is a Lecturer, teaching a homeless policy and a field supervision course at the Columbia University School of Social Work. He authored the section on “Poverty, Housing Policy and Homelessness in NYC” in NASW-NYC’s Poverty Toolkit.
Ronald Rosado Abad
Chief Operating Officer
Mr. Abad has more than twenty years of experience in executive positions in the fields of homelessness services, social services, and health care, Prior to his position as Chief Operating Officer of Urban Pathways, he served as the Assistant Commissioner of the New York City Department of Homeless Services in the areas of capacity planning and development, budget, procurement and administration. Mr. Abad has also held executive positions at are human-services providers, including Vice President at Housing Works. His work experience has included financial management, contract management and negotiations, program management and development, operations, and capital development.
Mr. Abad holds a Bachelor of Arts degree from Howard University and a Juris Doctor degree from Boston College Law School. He has also completed Executive Education and certificate programs from the Harvard Law School Program on Negotiation for Senior Executives, the Harvard John F. Kennedy School of Government on Performance Measurement for Effective management of Nonprofit Organizations, Real Estate Development from New York University’s Real Estate Institute and Construction Management from the New York Real Estate Insititute.
Chief Financial Officer
Robert McPhillips joined Urban Pathways in 2014 at its Chief Financial Officer. Prior to joining UP, Mr. McPhillips was Chief Financial Officer of Broadway Housing Communities, a developer of housing in Harlem and Washington Heights. He previously worked for two decades in the private sector, as Assistant Treasurer of Dun & Bradstreet Corporation and Assistant Treasurer of Pharmacia Corporation.
Mr. McPhillips holds a Master’s Degree from Yale University, School of Organization and Management and a Bachelor’s of Science Degree from the University of Virginia.
Lisa Lombardi, LMSW
Deputy Executive Director
Lisa Lombardi joined Urban Pathways in 2009 as Deputy Executive Director. In this position, she oversees the organization’s outreach, drop-in and safe haven programs; ensures program compliance with agency standards and government contracts, laws and regulations; and coordinates Urban Pathways’ response to Requests for Proposals (RFPs).
Prior to Urban Pathways, Ms. Lombardi spent more than a decade at HELP USA in various roles, including Vice President of the New York Central Office. Prior to HELP USA, Ms. Lombardi worked at St. Christopher-Ottilie, maintained a private practice, and served as an adjunct professor at the Fordham University School of Social Work.
Ms. Lombardi is an accredited LMSW and holds, Bachelor’s, Master’s and post-Master’s degrees in clinical practice from Adelphi University.
Director of Development and Communications
Lillian Rountree joined Urban Pathways as Director of Development and Communications in early 2018. In this position, she engages strategic philanthropic partners, including individuals, corporations and foundations to advance the mission and help homeless and at-risk New Yorkers achieve self-sufficiency. Working closely with senior staff, Ms. Rountree also leads the organization’s effort to shine a spotlight on the impact of Urban Pathways’ work and issues surrounding homelessness in the City. Prior to Urban Pathways, Ms. Rountree led fundraising for Clarke Schools for Hearing and Speech across five East Coast locations, including New York, as Chief Development Officer. She spent a decade raising funds and awareness regionally and nationally in support of Listening and Spoken Language education for deaf children. Prior to entering the development and fundraising field, Ms. Rountree served in various capacities designing and implementing a range of education programs for adults and children in the US and abroad.
Ms. Rountree holds a Master’s Degree in Adult Learning and Leadership from Teachers College, Columbia University and a Bachelor’s Degree in Education and Human Development from the George Washington University. She is a member of the Association of Fundraising Professionals and Women in Development.
Nancy Crystal, MBA, MSW, SPHR
Director of Human Resources
Nancy Crystal joined Urban Pathways as its Director of Human Resources in 2008. As Director, her responsibilities include staff and leadership development, administration of compensation and benefits, agency-wide recruitment and hiring, employee relations, human resources information systems management, and administrative and operational policies and procedures.
Prior to joining Urban Pathways, Ms. Crystal served as Human Resource Manager at the 1199SEIU Benefit and Pension Fund and the Director of Human Resources at the 1199 Home Care Industry Benefit Funds. Ms. Crystal also served as Director at a variety of home health care agencies, as well as the Director of Queens Contract Management at the New York City Department of Aging.
Ms. Crystal received an MBA from Baruch College, an MSW from Columbia University and a Bachelor’s Degree from SUNY Buffalo. She is also certified as a Senior Professional in Human Resources (SPHR).
Natalie Huntley-Hyman, MS
Chief Compliance Officer
Ms. Huntley comes to Urban Pathways with more than 10 years of experience in the human services fields with a primary focus of quality assurance/improvement, electronic health records system management, compliance, data management, reporting, outcomes and performance measurement.
For the last 4 years, Natalie served as the Director of Quality Assurance at Vocational Instruction Project (VIP) Community Services, where she administered all aspects of the quality assurance-improvement program; including internal and external audits, regulatory surveys, compliance training, reporting and regulatory incident investigations.
Ms. Huntley also has extensive experience in system administration of EHR- specifically Foothold Technology AWARDS, OMH-NYMRS, OASAS-CDS, HRA-STARS and TMS.
Natalie currently holds two Masters of Science degrees, one in Health Informatics from the University of South Florida - Morsoni School of Medicine and the other in Criminal Justice from Iona College.
Kilara Soltanoff, MSW, MPA
Director of Quality Improvement
Kilara Soltanoff joined Urban Pathways in 2014 as Quality Improvement Analyst and was promoted to Director of Quality Improvement in 2017. Kilara has over 10 years of experience working in non-profit organizations within the mental health field.
As Director of Quality Improvement, Kilara is responsible for ensuring that the organization is in compliance with federal, state, and local regulations, as well as developing an ongoing Quality Improvement Plan. Kilara received a MPA from John Jay College, a MSW from the Silberman School of Social Work at Hunter College and a Bachelor’s Degree from Stony Brook University.
Andrew Brodsky joined Urban Pathways in 2014. As Controller, he works closely with the Chief Financial Officer, senior staff and accounting staff to ensure that day-to-day accounting operations run smoothly, and prepares monthly and quarterly reports to be submitted to management and the Board of Directors.
Prior to joining Urban Pathways, Mr. Brodsky worked in numerous public and private firms, including HELP USA, Wildcat Service Corporation, HPI International, and National Grid. He holds a Bachelor’s Degree in Accounting from the College of Staten Island in New York.
Nicole Bramstedt, Esq., MPP
Director of Policy
Nicole Bramstedt has headed Urban Pathways’ policy and advocacy efforts since July 2014, becoming Director of Policy in November 2015. In this role, Ms. Bramstedt has been integral in ensuring that Urban Pathways is a leading voice in policy debates that affect the homeless and the human-services nonprofit workforce in New York City. Most recently, these efforts include ensuring that a new “New York/New York IV” supportive housing program is crafted by New York City and State officials, as well as ensuring City and State involvement in the human-services nonprofit workforce.
In addition, Ms. Bramstedt coordinates and facilitates client advocacy groups at each Urban Pathways program site, as well as agency-wide meetings. Bi-weekly groups provide clients with an opportunity to air their concerns, improve their self-advocacy skills, as well as to learn the value of group advocacy in making their voices heard in policy debates.
Prior to joining Urban Pathways, Ms. Bramstedt held policy positions at New York City-area nonprofits including the Urban Justice Center and the Institute for Children, Poverty, and Homelessness. She was also an Agency Attorney with the New York City Department of Homeless Services.
Ms. Bramstedt holds a Bachelor of Science degree from the University of California at Irvine, and Master of Public Policy degree from the UCLA School of Public Affairs, and a Juris Doctorate from CUNY School of Law.
Jacqueline Bausch, Esq.
Jacqueline comes to Urban Pathways with more than 30 years’ experience providing legal - governance advice and support.
For the last 23 years she has served as the VP, Deputy General Counsel and Assistant Secretary at The New York Public Library’s Astor, Lenox and Tilden Foundations where she was involved in all legal issues relating to The New York Public Library.
Jacqueline’s responsibilities included corporate governance and Board of Trustee matters; advising and reviewing of Library policies and procedures such as: real estate sales/leases, capital and construction development agreements, tax exempt legal issues, copyright contracts, patron issues, employment, risk, investment management, as well as litigations, purchasing and fundraising matters.
Jacqueline currently holds a Bachelor degree, in Political and Social Thought from the University of Virginia and currently holds a Juris Doctor degree from New York University School of Law.
Director of Facilities
Marilyn comes to Urban Pathways with more than 15 years of experience as Executive Director of Real Estate Operations & Facilities Administration in the academic, commercial, pharmaceutical, medical, residential, and mixed-use properties industries.
In this role Marilyn has demonstrated expertise in operational analysis, assessment, and identification; realizing cost savings, and strategic initiatives that significantly improve operational performance. Over the last year, Marilyn served as the Director of Renovations & Facilities Administration for Success Academy Charter Schools; where she cut annual costs by 25% within the first quarter, and accomplished all other goals by the end of the fiscal year including budget execution of 44 concurrent large-scale renovation projects, 2 of which were fast-tracked, complete core-to-shell build-outs budgeted at $50 Million+.